Xbox 360 owners have been in an uproar after a series of Xbox Live outages over the holiday break. The good news for Microsoft is the outages were due to increased traffic on the system, meaning more players than ever were on the console. The bad news is now those same players are pissed and have been waiting for an official response.
Xbox Live General Manager Marc Whitten has offered up that response, including a “we’re sorry” gift to players that will become available at a later date. Read below for the exact response, word for word.
Dear Xbox LIVE Members:
During this past holiday season you helped us break a number of Xbox LIVE records. This included our largest sign-up of new members to Xbox LIVE in our 5 year history and just yesterday you broke the record for the single biggest day of concurrent members ever on the service.
As a result of this massive increase in usage we know that some of you experienced intermittent Xbox LIVE issues over the holiday break. While the service was not completely offline at any given time, we are disappointed in our performance. I would like to take this moment to thank you each and every one of you for your patience and understanding as our team has worked around the clock to return the service to a stable state.
At the same time we would like to offer a token of our appreciation to all of you in celebration of record success for the service. And as a thank you for your loyalty during this holiday period, we will be offering all of our Xbox LIVE members around the world access to a full Xbox LIVE Arcade game that will be available to download free of charge. In the coming weeks we will be sharing the specific details of this offer with you.
Thank you again for helping make Xbox LIVE everything that it is today!
Sincerely,
Marc Whitten
